Troubleshooting

We’re working hard to make iA Presenter reliable and stable. But when things go wrong, there’s usually a way to fix it.

Can’t install Presenter? Make sure your iPhone is running iOS 16 or a more recent release. Otherwise try these troubleshooting steps:

Restarting Your iPhone

Many issues can be resolved by closing the app, restarting your iPhone, then running Presenter again. Do this before you start troubleshooting any issue.

Common Fixes

Make a new presentation and see if the problem persists
Restart your device (hold down the Power button for a few seconds, slide to power down, then repeat to start)
Try reinstalling Presenter

Make sure you’ve backed up locally stored documents, and that your cloud-based documents are synced
Tap and hold the Presenter icon, then tap Remove App
Reinstall iA Presenter from the email you received when purchasing it, containing the download link and license key, or from the App Store (Purchases section)

Send a Bug Report

If reinstalling doesn’t work, please send us a bug report.
The more details it contains the faster it will be processed.

Try to include:

iOS version and build number
iA Presenter version and build number
Steps you already took to resolve the issue
Error messaging or codes (if any)
A crash report (if any—see below)
A sample file
A screen recording or screenshots, if possible

Sharing Crash Reports

Apple gives you the option to share your data with app developers, including crash reports. To enable data sharing with developers, go to:

System Settings → Privacy & Security → Analytics & Improvements
Turn on Share iPhone Analytics
Turn on Share With App Developers

Screenshot of the iOS Settings, Privacy and security, to share analytics with developers.

Help

FAQ

More than 50% of the requests we receive have their answer here. Please check it before reaching out.

Purchase & Payments

How to buy iA Presenter, manage subscriptions, get receipts and invoices, and update your details.

Version History

A full history of iA Presenter versions, starting with the beta.

Accessibility

If you find areas of our app where we could provide a more inclusive experience, we'd love to hear from you.

Privacy Policy

The Privacy Policy for the iA Presenter software product family by Information Architects, Inc.